Palautuskäytäntö
Product Returns and Exchanges
IVALO.COM has a 14 day return period starting from the day you receive the product. The product must be unused, re-sellable, and in its original package. Custom-made products and gift cards are an exception and you cannot return them or get a refund.
Please notice that some of our underwear can't be returned for hygiene reasons. You can find this information on the product page before placing an order. All returned underwear and swimwear must be unworn and have their hygiene strips in place. Please only try on underwear on top of your own underwear.
Returning product(s) costs 5,99€/order. Even if your order includes products from several brands, you will only be charged one return cost per order. The payment will be deducted from your refund amount.
If you want to make an exchange, please place a new order and return your original order.
Only buy if you love it, as loved fashion lasts. However, if the product is not what you expected, follow the instructions and return the product.
Product reclamations
If you want to make a complaint about the product, please contact us via email at info@ivalo.com.
Refunds
IVALO.COM compensates the product's price to your account within 14 business days after your return. If your package has not arrived to the brand in 14 business days, IVALO.COM will compensate your return after the fashion brand has received the product and checked its quality. Original shipping costs will only be refunded if the whole order has been returned.
Please make sure to follow our return instructions to receive a refund in time.
The refund is always made to the same bank account used to make the purchase. The refund cannot be made to any other bank account or via a different payment method. Orders placed with a gift card will be refunded to a gift card.
After the refund is made it takes a few business days to transfer to your bank account.
